Assessing the Effects of Market-Based Performance Measurement on NGOs
نویسنده
چکیده
The call for increased accountability of non-governmental development organizations (NGOs) has created pressure for NGOs to provide quantifiable results of their work in order for donors to have more objective decision-making criteria. This paper aims to show that these market-based performance measurement tools have adverse effects and conflict with the beneficiary-oriented work of NGOs. To illustrate this argument, three points of conflict between markets and NGOs are discussed (non-unitary performance criteria, multiple accountabilities, and market failures) and their effects on the work of NGOs are examined. An alternative market approach to development that holds NGOs accountable while acknowledging the non-linear nature of social change is proposed and recommendations for how to achieve such a rights-based market are outlined.
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